Privacy Policy

Introduction

This is the privacy policy of J&C Advertising Pty Ltd A.B.N. 29 145 608 368 (“J&C”, “we”, “us”, “our” as the context may require). The purpose of this policy is to clearly state how J&C intends to meet its obligations 1) in Australia under the Australian Privacy Principles (‘APPs’) set out in the Privacy Act 1988 (Cth) and 2) in New Zealand under the New Zealand Privacy Principles (‘NZPPs’) set out in the Privacy Act 2020 in relation to personal data it collects from its Australian and New Zealand customers.

Our Privacy Policy details the sort of information J&C may collect about you, how J&C manages, uses and discloses your personal information, sets out some of your privacy rights in relation to personal information and advises how you can contact us with privacy queries.

J&C recognises the trust you place in our company through your dealings with us and we do everything we can to maintain that trust, and we will only use your personal information in a manner consistent with this policy.

By accessing, browsing or using any website owned and/or operated by J&C (each a ‘Website’) or otherwise providing your information to us, you acknowledge that you have read, understood and agree to be bound by this Privacy Policy. Since this Privacy Policy is subject to change without prior notice, you should check back on this Privacy Policy regularly. All changes are effective from the date we post the revised Privacy Policy. In particular, by continuing to use the Website(s) after the Privacy Policy has been varied or by otherwise providing your information to us, you agree to be bound by the variation.

Collection of Personal Information

We collect personal information from you in a variety of ways, being when you knowingly provide it to us, such as through our Website(s), via email correspondence, when you purchase goods or services, via our social media accounts, when you enter competitions, when you complete surveys, when you submit an online enquiry or customer feedback, when you subscribe to mailing lists or other services, or otherwise as allowable under law. We aim only to collect personal information that is necessary to carry on our business and to supply you with the goods and/or services that you have contracted or requested us to provide. However, we may also collect information about you to do internal research and to conduct market research for our own purposes.

We may collect the following personal information:

your first and last name (including nick name if applicable) and contact details, such as your mobile phone number, email address, social media handles and postal address;
other information that you provide to us including your date of birth, title or gender, hobbies or interests, wishlist/marketing preferences and event/celebration preferences;
login/account details;
business details such as business name, website, ABN, address and invoice details;
payment and transaction details/history;
records of your communications and interactions with us; and
details/history of purchases.

We also collect information about your use of our Website(s) using Cookies and other technology available from time to time which may include tracking pixels. Information collected includes:

your computer’s IP address or the Unique Device Identifier (if you access our website using a smart phone or other mobile device);
the date and time of your visit to our Website(s);
pages on our Website(s) that you accessed and actions you take such as clicks on links or buttons;
the URL of the previous site you have visited and the site you visit after leaving;
clicks to partner websites for affiliate tracking;
if you’ve visited our site before;
the services or products you have viewed or purchased;
the type of browser you are using.

Such information may, depending on the circumstances, constitute personal information. For more information about Cookies, please see the section titled “Cookies” below.

While we endeavour to only collect personal information from you directly, we may also collect information from the following sources that you may be unaware of including:

third parties (such as agencies on our behalf or our commercial partners);
public directories and listings;
personal interactions with J&C employees; and
electronic information from email, the Internet and/or social media.

Before collecting information of a sensitive nature, we will seek consent from the individuals concerned. For instance, we may collect information regarding your racial or ethnic origin, religious or philosophical beliefs for the purposes of recording your event/celebration preferences, with your consent.

Please note we do not collect payment details from you, as payments via our Website(s) are facilitated and processed by a third-party service provider on our behalf. Please refer to the section below titled “Third-Party Links” regarding collection of information by third parties.

Use and Disclosure of Information

J&C will generally only use and disclose your personal information if the disclosure is necessary to answer your enquiry or request, to supply you with goods and/or services requested, or to complete the services we provide.

When J&C collects personal information from you, we will use it for the reasons we collected it and for other reasonable business purposes, which may include:

to database, store and process your personal information to provide you with the goods and/or services you have requested/won;
to fulfil prizes and announce winners;
to enable us to improve and develop our products and services;
to understand your needs, to customise services to meet your needs and preferences, and to provide you with a better service;
to make you aware of new and additional products, services and opportunities available to you;
market research;
development of websites and other value-added services for our customers;
development of programs or material that may benefit our customers;
connecting you with third parties that provide goods and services you are likely to be interested in, based on our interactions with you; and
tailoring communication in order to confer information that is relevant and useful.

We may disclose your personal information to third parties:

where we have sought your consent or as is otherwise allowed or required by law;
to our related companies, contractors, suppliers or service providers for the purposes of providing products and services on our behalf and performing our administration and other operations, including accounting and finance checks, IT, marketing, record keeping and statistical purposes, market research, safety purposes, fulfilment services and/or Website traffic analysis;
to any entity to which we propose to assign any part of our business; or
or to other organisations with whom we have contractual agreements.

We will only use sensitive information we hold about you for the primary purpose for which it was collected or for a purpose directly related to the primary purpose, and where you would reasonably expect us to use or disclose it for that purpose.

If any such third parties collect your information they will have their own obligations regarding treatment of your information, and if you have any concerns about those parties you should liaise with them directly.

If you wish to adjust your marketing preferences, our Website(s) may provide you with opt-in/opt-out preferences and if so you should use those to tailor your experience to your liking.

What do we use your information for?

We will use your personal information for the reasons we collected it and for other related purposes. For example, we may use personal information in the following ways:

to send you promotional and marketing material on behalf of our clients or for the purposes of coordinating any competition/promotion/offer or activity that you have entered (e.g. fulfilling prizes, announcing/publishing winners, etc);
for market research and analysis including to assess the performance of any competition/promotion/offer or activity;
to provide you with information, products or services that you request from us, or which we feel may interest you;
to send you promotional and marketing material which promotes our business and services;
to carry out our obligations arising from any contracts entered into between you and us;
to contact you for your views on our services and to notify you about changes or developments to our services;
to deal with any enquiries or complaints;
to disclose to our legal or other professional advisors and providers, when needed;
to disclose to other parties to whom we are authorised or required by law to disclose information;
to disclose to third parties for marketing purposes with your consent; and
to provide better and improved customer service.

Direct Marketing

If you provide us with your personal information you consent to receiving direct marketing communications from J&C, and you authorise us to send you promotional messages and materials related to J&C’s and our select partners’ products and services, unless you submit a later request not to receive direct marketing communications. J&C’s direct marketing messages and materials will contain a prominent statement (including, for electronic messages, a functional unsubscribe facility) that you may request not to receive direct marketing communications.

Cookies

The use of cookies and other technologies such as tracking pixels are used on our Website(s) to optimize the viewing experience, troubleshoot any problems and better serve content. A cookie is a piece of information that our web server may send to your device when you visit our Website(s). The cookie is stored on your device, but does not identify you or give us any information about your device. A cookie helps us to recognise you when you re-visit our Website(s) and to co-ordinate your access to different pages on the Website(s). With most Internet browsers, you can erase cookies from your device hard drive, block all cookies, or receive a warning before a cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more.

We collect information using “cookies” and other tracking technologies for the following reasons:

to help us monitor the performance of our Website(s) so that we can improve the operation of the Website(s) and the services we offer;
to provide personalised products and services to each user of our Website(s) to make their navigation through our Website(s) easier and more rewarding to the user;
to sell advertising on the Website(s) in order to meet some of the costs of operating the Website(s) and improve the content on the Website(s); and
when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.

Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.

If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.

A tracking pixel is a piece of code generated by a third-party provider, that can be placed on our Website to collect information about your activity and feeds that information back to the third party provider. When you visit a webpage with a tracking pixel, the pixel loads and sends certain types of data to the server of the third-party provider. We will not use any tracking pixels to collect any personal information.

Transfer of Information Outside of Australia and New Zealand

Personal information which we collect and hold is stored within our locally housed data servers in Australia. We utilise a website development team located in India who may store and view certain information on servers based in Australia. These service providers are engaged pursuant to terms of service requiring stringent privacy compliance in respect of this data.

We will not send your personal information outside of Australia unless:

It is necessary (including to provide the personal information to a third party) to provide our goods and/or services to you;
You have provided your consent;
We believed on reasonable grounds that the organisation involved would only deal with your personal information in a similar manner to the requirements under the Australian or New Zealand privacy legislation (as applicable); or
Where otherwise allowed by the Privacy Act 1988 (Cth) or the Privacy Act 2020.

Although we will use all reasonable efforts to ensure that any overseas entity that we disclose personal information to will be subject to requirements no less stringent than the above, we cannot guarantee this will be the case in respect of all overseas entities and it is possible that your personal information may not be given the same protection as provided by the Australian and New Zealand Privacy Acts by some of these entities. By providing us with your personal information you accept this risk and consent to the above.

Links to Other Websites

Our Website(s) may contain links to other websites of interest, including to payment portals. However, once you have used these links to leave our Website(s), you should note that we do not have any control over that other website. Remember, this Privacy Policy is strictly limited to our collection, storage and use of personally identifiable information collected via the Website(s) or otherwise in the course of our business, and does not apply to any third parties. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement policy applicable to the website in question.

Storage and Security

Any information that we no longer use for the purposes contained in this policy is destroyed. The exception to this may be information required for possible data analysis at a future date, or information we are legally required or advised to hold for specific time periods. Wherever practicable subject to the above, the information will be retained in a form that does not allow you to be identified.

The security of your information is important to us. When we have collected information about you it cannot be seen or modified by anyone other than those authorised to access the information for the purposes stated above. We will endeavour to make reasonable efforts to ensure information is stored securely both in electronic and physical forms and to keep this information accurate, up to date, complete and relevant. We ensure only those necessary have access to your personal information. Physical, electronic and managerial procedures have been put in place to reasonably secure any information collected from misuse, interference or loss, and in order to prevent unauthorised access, modification to or disclosure of that information. We utilise systems, services and third party platforms to manage and store your personal information that are located outside of Australia. However, we will never lose effective control of your personal information other than as detailed in this Privacy Policy.

Your Rights, Access and Correction of Information

You may access and update key information and preferences in your account. If you want to update certain fields, such as your email address, you may need to contact a customer service representative.

You may request details of personal information held about you by J&C except where law allows us to refuse your request, in which case we will provide reasons why we have refused. A small access fee may be payable to provide this information. We may provide you with this information verbally or in writing, as may be appropriate. If you would like a copy of the information held on you, please send an email to our Privacy Officer (details can be found at the base of this document).

We will take reasonable steps to amend or correct your personal information to keep it accurate and up to date. If you believe that any information we hold about you is incorrect or incomplete, please write or email us as soon as possible (details can be found at the base of this document). We will promptly correct any information found to be incorrect.

Privacy Concerns or Complaints

If you have any queries or concerns about your personal information, or would like to make a privacy or personal information related complaint, please contact our Privacy Officer for assistance (see details below). We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and that your complaint is resolved within a reasonable time or the time required by the Australian or New Zealand Privacy Act.

If we are unable to satisfactorily resolve your concerns or complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or the New Zealand Privacy Commissioner at privacy.org.nz, as applicable.

Contact us

You can contact us at the following address:

Privacy Officer
J&C Advertising Pty Ltd
Suite 502, 77 Dunning Avenue, Rosebery NSW 2018

Ph: 02 9313 6100

Email: info@jandc.com.au

Last updated September 2025